It’s been incredible to see how excited everyone is about GlenWyvis Highland Single Malt Scotch Whisky since launching last week! We’ve been non-stop getting orders packaged up and out for delivery which, as a team of just three people in the distillery, is no easy task!
Understandably, you want to get your hands on your bottle (or bottles, if you’re extra lucky!) so, to help us get your whisky out as soon as possible, we’ve answered some of the frequently asked questions below.
1 – My whisky still hasn’t arrived – where is it?
Don’t panic! We only started sending out bottles last week, so we are still making our way through orders and Shareholder rewards.
All staff in the distillery (all three of us!) are packing orders so it may take longer for us to get back to any emails and voicemails. Please be patient; we’re working flat-out to get your whisky to you.
2 – I ordered two bottles but only one has arrived. Where’s the other one?
Bottles may arrive separately so please don’t worry if only one has arrived so far. We’re still sending out bottles this week.
3 – I’m expecting my Share Offer 2 reward – when will it arrive?
Those due a 200ml bottle and a Glencairn glass as part of Share Offer 2 rewards may not receive these until the New Year. We’ve tried our very best to get these out before Christmas but, despite our best efforts, this may not be possible. We’re sorry for any disappointment caused but hopefully it will be something to look forward to in the new year!
4 – I don’t live in the UK, when will I get my bottle?
As previously indicated in past emails, we will not be able to send international orders until the new year. Due to supply chain issues during the bottling phase, timescales have been pushed back meaning that delivery before Christmas just is not possible. Please accept our apologies once again. We will be in touch with those affected in the new year.
Thank you so much for your ongoing support and your enthusiasm for our inaugural whisky. We are doing our very best to get your whisky to you as soon as we can.
For now, we’re off back to the packing room!
